Palīdzība

Under the section “My orders” each client can track the status of their orders and the dates of change of these statuses online in order to be aware of the full process from the placement of the order to the delivery to your warehouse.

There are the following statuses of the order:

• In preparation

  The order is accepted by our system, please, wait for confirmation from the manager

• Accepted

  The manager has accepted your order. The order has been successfully placed in the factory and is waiting for the queue on the packaging

• Backorder

  The delivery is delayed for reasons beyond our control, in order to size up the situation, please, contact us

• On packing

  Your order has been received by us and stands in line for packaging

• Shipped to customer

  The order is sent to the address specified by you

• Done

  The order has arrived at the warehouse in a city or point specified by you

• Cancelled

  The order is cancelled or suspended by our manager, in order to size up the situation, please, contact us