Under the section “My orders” each client can track the status of their orders and the dates of change of these statuses online in order to be aware of the full process from the placement of the order to the delivery to your warehouse.

• In preparation The order is accepted by our system, please, wait for confirmation from the manager
• Accepted The manager has accepted your order. The order has been successfully placed in the factory and is waiting for the queue on the packaging
• Backorder The delivery is delayed for reasons beyond our control, in order to size up the situation, please, contact us
• On packing Your order has been received by us and stands in line for packaging
• Shipped to customer The order is sent to the address specified by you
• Done The order has arrived at the warehouse in a city or point specified by you
• Cancelled The order is cancelled or suspended by our manager, in order to size up the situation, please, contact us